November 01, 2011

An imperfect end to a project

You may recall in my last blog I spoke of how a project should ideally end - the first piece of information that I said was necessary to have was a 'finish date' from the building contractor.  I also said that we usually add a couple of weeks to this date to account for any mishaps or mistaken estimates before booking in the delivery company to bring in the furniture.  In a recent project the building contractor missed every deadline (not for any sinister reasons but more as a result of a deluded idea of how much work actually needed to be done) - the main ramification of this was that, last week, furniture had to be delivered onto a less than finished site.  This meant a lot of extra work for everyone as we had to make sure that all of the furniture was protected and we also could not put the beautiful new pieces where they needed to go. As you can see below there are quite a few boxes that needed to be made room for!

Obviously in such a case the initial reaction is to be upset with the builders as the result of such delays is that the client cannot move in on the projected date and, once they do move in, jobs will still need to be completed.  The happiness of our clients is our number one objective so whenever we fall short of this, in any way and for whatever reason, we take it very seriously and consider how we can avoid such scenarios in the future.

Of course, it is always difficult when one's job relies on a 3rd party and in tomorrow's blog I will talk about how we have tried to make the best of an undesirable situation and how we will attempt to account for such mishaps on behalf of our clients in the future.

in Business 101

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